Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you place an order or create an account, we collect:

• Name and contact details (email, phone number)
• Delivery address and billing address
• Payment information (processed securely via Stripe)
• Order history and preferences

1.2 Information We Collect Automatically

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process Orders: To fulfill your purchases and deliver products
• Communicate: To send order confirmations, shipping updates, and customer service messages
• Improve Services: To enhance our website and customer experience
• Marketing: To send promotional offers (only if you've opted in)
• Legal Compliance: To comply with legal obligations and prevent fraud

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract: To fulfill our contract with you when you place an order
• Consent: When you opt-in to marketing communications
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with tax and accounting requirements

4. Data Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third parties who help us operate our business:

• Payment Processors: Stripe (for secure payment processing)
• Shipping Partners: Courier services for order delivery
• Email Services: For sending order confirmations and updates
• Analytics: Google Analytics (anonymized data)

4.2 We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Secure servers with regular security updates
• PCI DSS compliant payment processing via Stripe
• Regular security audits and monitoring
• Access controls and employee training

6. Your Rights (GDPR & UK Data Protection)

You have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Opt-out of marketing at any time

To exercise any of these rights, contact us at privacy@cleanprosupplies.co.uk

7. Cookies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

7.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (shopping cart, checkout)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to show relevant advertisements (optional)

7.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Data Retention

We retain your personal data for:

• Order Information: 7 years (for tax and accounting purposes)
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months (Google Analytics default)

9. International Data Transfers

Your data is primarily stored in the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

10. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be notified via email.

12. Contact Us